Summary- The Clinical Operations Manager is accountable for producing the following results: To retain long-term patients for the practice through the development, management and monitoring of customer service, clinical, and surgical systems that fulfill the company’s marketing message, optimize patient satisfaction and help to achieve the company’s financial and strategic objectives.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

1.    Analyze reports and create solutions needed to improve in patient satisfaction and cost savings

2.    Hire, mentor, manage, and evaluate all direct reports. Will be responsible for up to 5 direct reports

3.    Identify, manage and maintain clinical and surgery scheduling

4.    Evaluate and manage scheduling templates to optimize use of each doctor’s time

5.    Manage overall practice’s scheduling of doctors per location and hours to ensure all locations are staffed according to demand and growth

6.    Ensure patient satisfaction is being met by utilizing patient feedback and suggestions towards improved processes

7.    Manage overall department(s) processes and create feedback loops to ensure growth and profitability of the company

8.    Maintain staff morale to minimize department turnover

9.    Analyze, create and implement time tracking tools to measure efficiency and reflect reporting capability of patient flow

10.    Analyze and create department measures for productivity and quality standards

11.    Ensure all clinical processes and changes are followed according to OMIC standards and standard    of care guidelines for patient safety and legal securities

Skills / Requirements:

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

1.    Three to five years of supervisory experience required, preferably in a healthcare setting.

2.    A bachelor degree in healthcare or business administration is preferred.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Accounting software; Database software; Internet software and Spreadsheet software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.

The Opportunity

Best Friends Animal Hospital is seeking a compassionate Associate Veterinarian to join our progressive small animal practice. At Best Friends Animal Hospital, we are committed to supporting learning and growth as well as provide mentorship. Someone with an interest to learn alternative medicines or exotics on their own is encouraged to apply. The ideal candidate for this role would be able to perform surgery, evaluate emergent patients, perform annual examinations, order appropriate tests and provide a diagnosis and treatment plan.

 

As an Associate DVM at Best Friends Animal Hospital you will enjoy a three to four-day flexible schedule with one rotating Saturday per month and limited on call hours. This position is for thirty hours per week but we are open to your needs as well. Our on call service is only in the evenings after your surgeries until 10pm and it is a phone consultation only. Call volume is approximately 2 phone calls per year. We work closely with a local emergency clinic to refer support after-hours. Many employees realize that this is a demanding job however, we all have family we want to be able to take care of as well. We pride ourselves in working closely with your schedule to provide the best opportunity for a work life balance that fits our needs and your schedule.

The Hospital

Best Friends Animal Hospital is a 3 doctor, well-established, full-service, small animal veterinary hospital providing comprehensive medical, surgical and dental care. We are located in Chambersburg, PA, a modern city with a small-town feel. We pride ourselves in having a high quality standard of care with respect and compassion. We value cooperation and teamwork along with comradery and collaboration.

 

Serving our community– Best Friends Animal Hospital is proud to provide service to many local rescues such as the Cumberland Valley Animal Shelter and Better Days Animal League. Most of our staff has been with the practice for 5-20 years. Our doctors have a combined 46 years of experience between them, so you can feel confident you are joining an established practice, rooted in the community.

Best Friends has a large building with a beautiful view of farmland from the oversized windows in the lobby. Equipped with 5 exam rooms there is plenty of space for each doctor to run exams. Several exam rooms have lift tables for ease of patient lifting and the fifth exam room is equipped with home comforts for laser therapy and end of life appointments. There is a fully stocked surgical suite and treatment area with a dedicated x-ray room. Anesthesia machines, oxygen cage and concentrator, electrocautery unit, digital dental and full body x-ray are all available for your use.

The Impact

Grow with us – Our team is comprised of one full-time and two part-time DVMs, five support staff, 2 receptionists and the Hiring Manager. We offer preventive care vaccinations, soft tissue surgery, dentistry, laser therapy, digital x-ray, in-house blood work, Idexx send out bloodwork, PAW plans, grooming and boarding services. We are open to adding new services you are interested in bringing in order to further grow the practice.

Keystone Health is Now Hiring

LPNs
Come join a growing company!
Competitive Pay and Benefits
Full Time Positions Available
Current LPN license and CPR certification is required. Applicants should possess excellent interpersonal skills and be able to work in a fast-paced clinical environment.  Must be able to give immunizations and injections to children ages 2 months to 18 years old.
Send resumes via email to [email protected], or complete an online application at www.keystonehealth.org/employment.

Keystone Health is a Federally Qualified Health Center with offices in Chambersburg, PA

Equal Opportunity Employer

We provide opportunities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, marital status or any other characteristic protected by law.

Rare Opportunity – Full Time COOK I

72 hours bi-weekly – 11:00am – 7:30pm

No late nights, every other weekend

We pay double time and one-half for Christmas day and double time pay for other recognized holidays worked

 

JOB PURPOSE: To prepare food in accordance with current applicable federal, state, and local standards, guidelines and regulations, with established policies; to assure that quality dining service is provided at all times.

 

EDUCATION AND EXPERIENCE REQUIREMENTS: High School diploma or GED, ability to read, write and speak English, ability to understand and follow verbal and written directions in recipes. At least two years of prior cooking experience or dining service production or comparable experience, techniques of using standardized recipes and sanitary food handling, working knowledge of applicable federal, state, and local regulations, at least one year prior experience in supervision of staff, demonstration of technical skills and leadership skills.

JOB PURPOSE:   The Dietary Aide is responsible for preparing food items and assembling prepared foods for resident trays, delivering trays to dining areas or resident rooms, and cleaning and sanitizing kitchenware, kitchen equipment and work areas, with emphasis on quality and courtesy to residents and guests.

EDUCATION AND EXPERIENCE REQUIREMENTS:   Ability to follow written and oral instructions.

JOB PURPOSE:   Household Caregiver distributes physician prescribed medications and treatments under the supervision of a licensed nurse and within the boundaries of the Nurse Practice Act of the state and in addition performs the general duties and responsibilities of the household caregiver. As caregiver, the medication aide provides medical and physical care to the residents of the household to meet their daily needs and enable them to function at the highest possible level. While this care is provided under the leadership of a professional nurse, the caregiver is the residents’ closest advocate in the household. The caregiver promotes the residents psychosocial well being through meaningful relationship building, and works with the household team to meet other social service needs of the resident and of the household, always providing support, friendship and kindness for each of the household members. The caregiver plans and facilitates social activities for residents of the household which provide meaningful ways to spend time as recreation, exercise, relationship building and fun. The caregiver also supports the household homemaker in maintaining a clean safe household environment and in caring for the residents’ personal laundry. All caregiver tasks are performed in accordance with current standards, guidelines and regulations and in a safe and efficient manner.

 

EDUCATION AND EXPERIENCE REQUIREMENTS:  Must posses the ability to follow written and verbal instructions.  Previous experience working with older adults preferred.  PA: Must be 18 years of age or older unless they are on the PA nurse aide registry; must have a high school diploma, GED diploma or have an active status on the PA nurse aide registry.   Must be able to successfully complete required medication training as required by state regulations and facility policy.  Must relate well to employees, residents and visitors.

Description:
HCR ManorCare provides a range of services, including skilled nursing care, assisted living, post-acute medical and rehabilitation care, hospice care, home health care and rehabilitation therapy.

The Licensed Practical Nurse – LPN is responsible for supervising nursing personnel to deliver nursing care and within scope of practice coordinates care delivery, which will ensure that patient’s needs are met in accordance with professional standards of practice through physician orders, center policies and procedures, and federal, state and local guidelines. This LPN position is a staff position that has direct care responsibilities as well as supervisor responsibility for nursing assistants. We are looking for clinicians who would like to combine their love for people and strong work ethic with the opportunities to advance their career.

In return for your expertise, you’ll enjoy excellent training, industry-leading benefits and unlimited opportunities to learn and grow. Be a part of the team leading the nation in healthcare.

HCR ManorCare provides a range of services, including skilled nursing care, assisted living, post-acute medical and rehabilitation care, hospice care, home health care and rehabilitation therapy.

The RN – Nurse Supervisor is responsible for supervising nursing personnel to deliver nursing care and within scope of practice coordinates care delivery, which will ensure that patient’s needs are met in accordance with professional standards of practice through physician orders, center policies and procedures, and federal, state and local guidelines. This RN position is a staff position that has direct care responsibilities as well as supervisor responsibility for nursing assistants. We are looking for clinicians who would like to combine their love for people and strong work ethic with the opportunities to advance their career.

In return for your expertise, you will enjoy excellent training, industry-leading benefits and unlimited opportunities to learn and grow. Be a part of the team leading the nation in healthcare.

Description:
HCR ManorCare provides a range of services, including skilled nursing care, assisted living, post-acute medical and rehabilitation care, hospice care, home health care and rehabilitation therapy.

Certified Nursing Assistants provide basic nursing care to patients and residents within the scope of the nursing assistant responsibilities and performs basic nursing procedures under the direction of the licensed nurse supervisor.

We are looking for Nursing Assistants who would like to combine their love for people and strong work ethic with the opportunities to advance your career.

In return for your expertise, you will enjoy excellent training, industry-leading benefits and unlimited opportunities to learn and grow. Be a part of the team leading the nation in healthcare.

Education: H.S. Graduate or equivalency preferred; Formal training in security, law enforcement, and/or nonviolent crisis intervention is preferred. Bilingual desirable.

Experience: Experience applying customer service behaviors and communication skills required. Experience in security, law enforcement, and/or nonviolent crisis intervention and healthcare or related industry experience preferred. Computer literate.

Certifications/Licensure: International Association of Healthcare Safety and Security (IAHSS) or similar certification preferred. Driver’s License required. CPR required. Non-Violent Crisis Intervention (NCI) required or must achieve within 6 months of hire.

EOE

Apply online at www.summithealth.org