Website Chambersburg Hospital - Summit Health

Desktop Support Specialist

Chambersburg Hospital - Summit Health

https://www.summithealth.org/summit-locations/chambersburg-hospital-human-resources

112 North Seventh Street

717-267-7172

Resumes@summithealth.org

Location
Chambersburg, PA
Date Posted
April 27, 2018
Category
Healthcare
Job Type

Education: Formal Education and Training – Bachelor’s degree in a computer related field with no experience, Associate Degree in Computer Science or related field with 2 years of end user technical support or if no degree 4 years of progressive end user technical support preferred.
Informal or Continuing Education – As appropriate to maintain knowledge and skill level.
For DSS/Telcommunications Support Track:
In addition to the above formal education, Associate Degree in Telecommunications or related field with one year prior telecom experience or the equivalent of three (3) years prior telecom experience preferred. Telecom experience is in a telecom technology support role that includes cabling, moves/add/changes, etc.
Informal or Continuing Education – As appropriate to maintain knowledge and skill level.

Experience: Experience applying customer service behaviors and communication skills required. Minimum of two years of experience in a personal computer support role with an in-depth knowledge of personal computing hardware, software, voice/data cabling installation based on current standards, and associated desktop implementation/support tools preferred. Demonstrated experience with configuration and implementation of desktop hardware (PCs, laptops, printers, etc.). Must possess a solid knowledge of the Windows desktop operating system environment (Windows 2000/XP), IP addressing, TCPIP, etc. as well as an overall understanding of networking and client server basics. Knowledge and expertise with telecommunication support, PBX infrastructure (moves, adds, changes, etc.) and voice/phone system support a plus. Knowledge of PC applications such as Word, Excel, Access or other off-the-shelf word processing, spreadsheet or database management applications is required. Knowledge of Internet Explorer/Browser, Internet concepts and multiple operating system. Knowledge of Microsoft Technet or similiar knowledge tools necessary for desktop support and troubleshooting. Experience in asset management and remote control desktop support tools as well as computer imaging technologies required.

Certifications/Licensure: A+ Certification or Microsoft Certified Desktop Support Technician recommended but not required. A valid driver’s license is required.

 

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